Legal
Deposit & Refund Policy
Deposits
A deposit reserves your date and covers design time. The amount depends on the service and the scale of the piece, and is shown to you before you pay. Every deposit is credited toward the final price of your tattoo. A date is only held once the deposit has cleared.
Paying the balance
Your remaining balance is the quoted total minus the deposit you have already paid. It can be paid by card from the same private payment link, or in person on the day of the appointment. The link always shows the total, what has been paid and what is still owed.
Rescheduling
Give at least 48 hours notice and your deposit transfers to a new date one time. A second reschedule, or any change inside 48 hours, requires a new deposit.
Cancellations and no-shows
Cancellations, no-shows and appointments that cannot go ahead because ID is missing, the skin is unsuitable, the space does not meet the mobile requirements, or the client appears to be under the influence, forfeit the deposit. The time was held and the artwork was already prepared.
Late arrivals
Arriving more than 20 minutes late may shorten your session or require it to be rescheduled as a late change. Every effort is made to keep your appointment on schedule.
If the artist cancels
If the appointment has to be cancelled or moved by the studio — illness, emergency, equipment or weather — you are offered the next available date with your deposit intact, or a full refund of the deposit if you prefer not to rebook.
Refunds
Deposits are non-refundable, and payments for completed work are non-refundable, because the work and the time cannot be returned. If a payment is charged in error or duplicated, contact the studio and it is refunded in full to the original card. Refunds usually appear within 5–10 business days.
Multi-session work
Large-scale pieces are paid per session, and each future session is scheduled and confirmed separately. The original deposit applies to the first session unless agreed otherwise in writing.
Touch-ups
Small settling touch-ups within the first few months of healing are handled case by case at no charge where normal healing is the cause. Touch-ups needed because aftercare was not followed, and changes to a healed piece, are quoted as new work with their own deposit.
Questions
ryan@poeticdesignworks.com · 859-475-2539